Delivery Policy & Information

For all UK orders (excl Highlands and Islands) 

Uk Delivery Areas
Courier Service from   £7.95
Royal Mail from 

£3.95

Next day courier service available on all UK mainland orders (excluding the HIghlands and Islands) 

 

All of our orders are carefully packed to protect the hamper contents. If you order a printed box or wicker hamper these are shipped within a cardboard outer.

We use professional couriers or the Royal Mail who will handle your delivery with care and attention. 

Our Courier Orders are tracked in transit.  Please give us the email address and mobile number for the recipient.  Our courier wil contact the recipient before delivery to inform them of the one hour delivery slot for their hamper. This will allow the recipeint to make alternative arrangements if the proposed slot is bnot convenient.

If you have given us an email address we will send you the tracking number when we ship your hamper so you can track it. 

Please use the courier's website to track progress and contact them in the first instance if there are any delivery issues. 

Royal Mail Option.  

If your order is not time critical and only for smaller items and hampers that do not contain perishable items, you may select your order to be sent via Royal Mail First or Second Class. This is a lower cost option but does not have the tracking or next day delivery. If your order is suitable, this option will be available to you at the Checkout stage.

How quickly will my order arrive?  

All orders received before 10am Monday to Thursday will be dispatched for next working day delivery unless a preferred date is specified.  

Orders placed after 10 am on Thursday and on Friday, Saturday and Sunday will be dispatched on Monday (excluding Bank Holidays when they will be dispatched on Tuesday).  As hampers often contain chilled items they cannot be dispatched on a Friday for Monday delivery as they would be held in a depot over the weekend.

Saturday and Sunday Delivery 

Saturdayand Sunday delivery is available at £12.95.  Orders need to be placed by 10.00am on the Friday at the latest.  Please ensure there is someone available to sign for the hamper or make alternative arrangements for delivery, ie to a neighbour. 

Can I request a delivery date?
For those special occasions we can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. We will make every effort to ensure your order is delivered on time but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.

Delivery to the Scottish Highlands and the Islands

It takes longer to deliver to the Scottish Highlands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take up to 3 working days. There is also an additional charge for these areas.

We cannot currently deliver overseas including Channel Islands, Isles of Scilly, the Isle of Man and Scottish Islands.

Substitute Items

Many of our hamper contents come from small scale artisan producers. We do our best to keep stock figures up to date but during periods of high demand it may be neccessary to substitute an item. In these cases the item will be of a similar type and value.

Fresh & Frozen Produce 

We send Clotted Cream frozen and use an overnight courier service or First Class Royal Mail for delivery so it should arrive in a chilled condition. However we advise that someone be available to receive hampers containing diary products in order that they can be placed in a refrigerator as soon as possible.  All hampers containing these products will have a notice on the outer carton to this effect.  However if for any reason the hampers has to be returned to a depot over night we are unable to guarantee the condition of these products. 

Delivery Instructions 
A signature will be required on delivery unless you have given alternative instructions or you are using Royal Mail.  

If the package cannot be delivered, a card will be left advising the recipient to contact the courier.  In the unlikely event that the delivery is delayed due to circumstances beyond our control Devon Hampers cannot accept responsibility.  Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.

The couriers are responsible for Goods in Transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.

Alcohol

Please note that some hampers contain alcohol and that alcohol is sold via this site. The minimum age for buying alcohol is 18 and it is illegal to buy alcohol if under this age and also illegal to buy it for those under 18.