Delivery Policy & Information

We use our best endeavors to deliver within our target timescale but we cannot guarantee delivery dates. If the delivery date is critical for a birthday or anniversary etc, please consider adding an extra day to allow for potential delays such as weather, traffic or vehicle breakdown outside of our control. 

For all UK orders (excl Highlands and Islands, CI, Isle of Man and the Scilly Isles) our rates are:

  • Weekday delivery on premade hampers FREE
  • Weekday courier service from £6.95
  • Weekday delivery before 1300 £14.95
  • Saturday delivery £12.95

Our courier service is available on all UK mainland orders (excluding the Highlands and Islands, CI and the Isle of Man)

Our customer service office hours are 9:00 am to 5:00 pm Monday - Friday (excluding Bank Holidays)

We use professional couriers who will handle your delivery with care and attention. 

Our courier orders are tracked in transit. We require an email address and mobile number at the time of placing the order, this way the courier will be able to contact the purchaser or recipient before delivery, to inform them of the one-hour delivery slot for their hamper. This will allow the purchaser or recipient to make alternative arrangements if the proposed slot is not convenient.

If you have given us an email address we will send you the tracking number when we ship your hamper so you can track it. 

Please use the courier's website to track progress and contact them in the first instance if there are any issues or further instructions regarding the delivery. 

Premade Hamper Delivery

Most of our pre-made hampers include Free Delivery which is offered with our courier's next-day service. 

For all mainland UK orders, weekend dates or pre-1300 delivery for these items is available at an additional cost:

Delivery Option Cost
Courier Weekday Delivery FREE
Courier Weekday - Pre 1300 £8
Saturday Delivery £6

 

All other Mainland UK orders

Delivery Option Cost
Weekday Delivery £6.95
Courier Weekday - Pre 1300 £14.95
Saturday Delivery £12.95

How quickly will my order arrive?  

Courier Option

We offer a preferred delivery date option on all orders which you can select during checkout. If we have a delivery slot still available, next day delivery is available 10am Monday to Thursday. 

Orders placed after 10am on Friday will be dispatched on Monday (excluding Bank Holidays when they will be dispatched on Tuesday).  As hampers often contain chilled items they cannot be dispatched on a Friday for Monday delivery as they would be held in a depot over the weekend.

Please note: Orders need to be received by 10am on Fridays for weekend deliveries and next working day Monday Deliveries.

Weekend Saturday  Delivery 

Weekend Saturday delivery is available Orders need to be placed by 10am on the Friday at the latest. 

For all deliveries, please ensure there is someone available to sign for the hamper or make alternative arrangements for delivery, i.e. to a neighbour.

Can I request a delivery date?

For those special occasions we can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. We will make every effort to ensure your order is delivered on time but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.

Delivery to the Scottish Highlands and the Islands

It takes longer to deliver to the Scottish Highlands, UK Islands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take up to 3 working days. There is also an additional charge for these areas.

We cannot currently deliver overseas including Channel Islands, Isles of Scilly, the Isle of Man and Scottish Islands.

The postcodes below have been set by our couriers as either being in the Highlands or UK Islands

Highlands

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Islands

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Substitute Items

Many of our hamper contents come from small-scale artisan producers. We do our best to keep stock figures up to date but during periods of high demand, it may be necessary to substitute an item without referral back to the buyer. In these cases, the item will be of a similar type and value.

Fresh & Frozen Produce 

We send Clotted Cream frozen and use an overnight courier service for delivery so it should arrive in a chilled condition. However, we advise that someone be available to receive hampers containing dairy products in order that they can be placed in a refrigerator as soon as possible.  All hampers containing these products will have a notice on the outer carton to this effect. However, if for any reason the hamper has to be returned to a depot overnight we are unable to guarantee the condition of these products. 

Delivery Instructions 
Signatures are not required on delivery although the recipient murst acknowledge receipt unless the hamper is to be left in a designated place. 

If the package cannot be delivered, a card will be left advising the purchaser or recipient to contact the courier.  In the unlikely event that the delivery is delayed due to circumstances beyond our control, Devon Hampers cannot accept responsibility.  Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.

The couriers are responsible for goods in transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.

Alcohol

Please note that some hampers contain alcohol and that alcohol is sold via this site. The minimum age for buying alcohol is 18 and it is illegal to buy alcohol if under this age and  illegal to buy it for those under 18.   

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