Delivery Policy & Information

During the current situation, we will use our best endeavors to deliver within our target timescale but we cannot guarantee delivery dates. 

For all UK orders (excl Highlands and Islands, CI and Isle of Man and Scilly Isles)

  • Weekday Courier Service from  £8.40
  • Weekday Courier Service with delivery before 1200£15.25
  • Weekend Saturday Delivery  £13.95

Courier service available on all UK mainland orders (excluding the Highlands and Islands, CI and Isle of Man)

Our customer service office hours are 9:00 am to 5:00 pm Monday - Friday (excluding Bank Holidays)

We use professional couriers who will handle your delivery with care and attention. 

Our courier orders are tracked in transit. We require an email address and mobile number at the time of placing the order, this way the courier will be able to contact the purchaser or recipient before delivery, to inform them of the one-hour delivery slot for their hamper. This will allow the purchaser or recipient to make alternative arrangements if the proposed slot is not convenient.

If you have given us an email address we will send you the tracking number when we ship your hamper so you can track it. 

Please use the courier's website to track progress and contact them in the first instance if there are any issues or further instructions regarding the delivery. 

How quickly will my order arrive?  

Courier Option

If we have  a delivery slot still available, orders received before 10am Monday to Thursday will be dispatched for next working day delivery unless a preferred date is specified.  

Orders placed after 10am on Friday will be dispatched on Monday (excluding Bank Holidays when they will be dispatched on Tuesday).  As hampers often contain chilled items they cannot be dispatched on a Friday for Monday delivery as they would be held in a depot over the weekend.

Please note: Orders need to be received by 10am on Fridays for weekend deliveries and next working day Monday Deliveries.

Weekend Saturday  Delivery 

Weekend Saturday delivery is available at £13.95. Orders need to be placed by 10am on the Friday at the latest. 

For all deliveries, please ensure there is someone available to sign for the hamper or make alternative arrangements for delivery, i.e. to a neighbour.

Can I request a delivery date?

For those special occasions we can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. We will make every effort to ensure your order is delivered on time but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.

Delivery to the Scottish Highlands and the Islands

It takes longer to deliver to the Scottish Highlands, UK Islands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take up to 3 working days. There is also an additional charge for these areas.

We cannot currently deliver overseas including Channel Islands, Isles of Scilly, the Isle of Man and Scottish Islands.

Substitute Items

Many of our hamper contents come from small scale artisan producers. We do our best to keep stock figures up to date but during periods of high demand it may be necessary to substitute an item. In these cases the item will be of a similar type and value.

Fresh & Frozen Produce 

We send Clotted Cream frozen and use an overnight courier service for delivery so it should arrive in a chilled condition. However we advise that someone be available to receive hampers containing dairy products in order that they can be placed in a refrigerator as soon as possible.  All hampers containing these products will have a notice on the outer carton to this effect. However, if for any reason the hamper has to be returned to a depot over night we are unable to guarantee the condition of these products. 

Delivery Instructions 
Signatures are no longer required on delivery although the recipient must acknowledge receipt unless the hamper is to be left in a designated place. 

If the package cannot be delivered, a card will be left advising the purchaser or recipient to contact the courier.  In the unlikely event that the delivery is delayed due to circumstances beyond our control, Devon Hampers cannot accept responsibility.  Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.

The couriers are responsible for goods in transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.


Please note that some hampers contain alcohol and that alcohol is sold via this site. The minimum age for buying alcohol is 18 and it is illegal to buy alcohol if under this age and  illegal to buy it for those under 18.   

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Children's Hospice South West. Taste of the west winner 2014. Taste of the west winner 2014. Taste of the west winner 2015. Taste of the west winner 2016. Foot Drink Devon Member. Made in Devon, Trading Standards Approved Food Drink Devon Gold 2021/22