Under the Distance Selling Directive, you have the right to cancel an order within seven working days of delivery. However, this doesn’t apply to food and beverages or any items made specifically for you. You can however cancel your order before your delivery date by calling us on 01626 886335 or by email on sales@devonhampers.com and we will issue a full refund. Unfortunately, once an item has been dispatched it cannot be cancelled or refunded.
It is the policy of Devon Hampers to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other items once they have been packed and dispatched for delivery. This policy does not affect your statutory rights.
If you are unhappy with any items within your hamper or gift boxes and wish to return them please notify us within 24 hours of receiving your delivery by calling 01626 886335 or emailing sales@devonhampers.com.
Returns will be made at your own risk and cost and must be within 7 days of receiving your delivery. We can only accept the return of non-perishable products, we cannot accept returns of any fresh or frozen products such as scones, cakes or clotted cream. Items must be returned in their original condition and packaging. Once received, a refund of the item/s only can be made.
Please Note: Free gifts have no refundable value and are subject to availability
On the rare occasion that a hamper or product arrives damaged, please email us at sales@devonhampers.com with an image of the damage and details of how the delivery was made; ie was the driver aware of any breakages, was it left in safe place etc. Once we have this information we can send a replacement product or issue a refund.
We make every effort to ensure a high level of customer care. However, we take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.
If you have a complaint please e-mail sales@devonhampers.com or telephone 01626 886335 with the following information:
Our customer service office hours are 9:30 am to 4:30 pm Monday - Friday (excluding Bank Holidays)
We will endeavour to respond to your complaint within a maximum of 48 hours (excluding weekends and bank holidays), providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed at all times). All complaints will be kept strictly confidential at all times.
