You may cancel your order up to 48 hours prior to the dispatch date. This will incur a small administration charge. If you are not happy with your hamper please contact us to arrange return within 24 hours. The full value of the hamper will then be refunded on receipt of undamaged and/or in date goods excluding postage.
If goods are returned to us via the courier following unsuccessful attempts at delivery and where any delivery instructions have been met no refund will be made. In these circumstances the customer may request that the goods be resent. This would incur the standard delivery charge and would not cover any spoilt perishable goods. Devon Hampers will not make any administration charge for dealing with these cases.
Please Note: Free gifts have no refundable value and are subject to availability
We make every effort to ensure a high level of customer care. However we take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.
If you have a complaint please e-mail firstname.lastname@example.org or telephone 01566 784 318 with the following information:
Our customer service office hours are 9:30 am to 3:00 pm Monday - Friday (excluding Bank Holidays)
We will endeavour to respond to your complaint within a maximum of 48 hours (excluding weekends and bank holidays) providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed at all times). All complaints will be kept strictly confidential at all times.